Support
How can we help?
Signed-in customers can open and track support tickets directly from the NodeForge dashboard.
Bot won't start
Open the bot Console and check the startup file, dependencies and required environment variables.
Billing help
Billing shows invoices, payment status, immediate paid upgrades, scheduled downgrades and cancellation details.
Account or security issue
Use a support ticket with your account email and a short description. Never send passwords or Discord bot tokens.
Deployment help
The setup guide includes ready-to-run Node.js and Python examples, ZIP layouts and common fixes.
Before opening a ticket
- • Include the bot name and what action you were attempting.
- • Include the relevant error message or a short Console log excerpt.
- • Never send your password or Discord bot token.
- • For billing questions, include the account email but not full card details.